Points are usually updated to the website and apps within a few hours of the match finishing (except on weekends where there is one update to cover the whole weekend) and will always be done by 9am the morning following a match.
You can also view your points updates by downloading our free app for iPhone or Android.
Scoring is not updated instantly as it involves player ratings which are compiled by The Sun’s match reporters not involved in the Dream Team game.
Firstly, check the scoring section of the website. If you still think that there has been a mistake been made then please contact the Dream Team help desk or call us on 0203 060 1668 (calls charged at national rate, lines will be open from 9am-5pm, Monday to Friday)
A unique component of Dream Team scoring is the points awarded based on the player ratings published with match reports in The Sun.
At the beginning of the season each reporter is issued with strict guidelines – which we have reproduced here.
Any player given a mark of seven or more by our reporters gets three points in Dream Team. And the Star Man (i.e. the reporter’s man of the match) picks up a five-point bonus.
But what are the criteria used by our reporters in calculating those all-important player ratings?
The player ratings are calculated taking both general and specific positional considerations into account.
The criteria are:
Involvement In The Game
If during the overall course of a game a player does not make a positive contribution to his team, then he should not normally get a rating greater than 6.
A positive effect on other team members merits a higher rating. Because Dream Team points are allocated for specific events - goals, cautions, clean sheets etc. - there is no need to take these into account in the player rating, unless they stem from the specific positional consideration given below. By way of example, a striker might score two goals in a single game and gets ten Dream Team points for doing so. However both goals could have been complete flukes and, those aside, the striker had no other material involvement in the game. In this case he would not merit a rating of seven or more.
Ratings for goalkeepers additionally take the following specific positional criteria into consideration:
Ratings for defenders additionally take the following specific positional criteria into consideration:
Ratings for midfielders additionally take the following specific positional criteria into consideration:
Ratings for strikers additionally take the following specific positional criteria into consideration:
All criteria have both positive and negative elements and the final rating awarded by a reporter is a combination of these. The Star Man award goes to the player deemed to have made the greatest contribution to the performance of the team.
We check all match statistics that affect game scoring with the relevant organisation and make an immediate decision. Due to awarding prizes etc, any goal scorer details amended after the day of the game will not be changed on Dream Team.
Just drop an email to the Dream Team help desk here. Please include your email address and Password on all correspondence. Alternatively, you can speak to a customer service representative by calling 0203 060 1668 (calls charged at national rate, lines will be open from 9am-5pm, Monday to Friday).